Privacy Policy
At Mo-tiv8, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our services, and interact with us. We are committed to maintaining your trust and ensuring that your personal data is handled with care.
By using our website or subscribing to our services, you agree to the collection and use of your information as described in this policy. If you have any questions or concerns regarding our privacy practices, please feel free to contact us.
Information We Collect
We collect several types of information to provide you with the best possible experience and services:
Personal Information
When you create an account with Mo-tiv8, subscribe to our services, or contact us for support, we may ask for certain personal details, including:
- Name
- Email address
- Phone number
- Payment information (credit card details, billing address)
- Fitness goals and preferences (when you opt to share this information for personalized services)
- Any other data you voluntarily provide during registration or in communications with us.
Usage Data
We automatically collect information about how you interact with our website, such as:
- Pages you visit
- Time spent on the site
- Links clicked
- Device information (browser, operating system)
- IP address
- Referring URL
This data helps us understand user behavior, improve our services, and enhance your experience on our website.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small files stored on your device that help us identify and remember you. These technologies allow us to personalize your experience, analyze traffic, and track how our services are used.
You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
How We Use Your Information
The information we collect is used for several purposes to improve our services and ensure a smooth and personalized user experience:
- Providing and Personalizing Services: We use your personal information to create your account, provide access to our workout content, process your subscription, and offer tailored fitness programs based on your preferences and goals.
- Communication: We may use your contact information to send you service-related updates, promotional materials, newsletters, and other communications. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in each email.
- Payments and Billing: Your payment details are used to process your subscription fees. We use third-party payment processors to handle payment transactions securely.
- Customer Support: We use the information you provide to assist with any inquiries or support requests you make and to resolve issues related to your account or services.
- Improving Our Website: The usage data and feedback we collect help us understand user preferences and improve the content, design, and functionality of our website to provide a better experience for you.
- Legal Compliance: : In some cases, we may need to use your personal information to comply with legal obligations, such as fraud detection, investigations, or responding to legal requests from authorities.
Sharing Your Information
We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
Service Providers: We may engage third-party service providers to assist with various aspects of our business, such as payment processing, customer support, and email communications. These service providers are required to handle your data securely and only for the purposes specified by us.
Business Transfers: If Mo-tiv8 undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified of any changes to ownership or control of your data.
Legal Compliance: We may disclose your personal information to comply with applicable laws, regulations, or legal processes or to protect the rights, property, and safety of Mo-tiv8, our users, or others.
With Your Consent: We may share your information in other ways if you explicitly consent to it.
Data Security
We take the security of your personal data seriously and employ industry-standard measures to protect it. These include encryption, firewalls, and secure servers. While we take all reasonable steps to safeguard your information, please note that no method of online data transmission or storage is 100% secure, and we cannot guarantee complete security.
If you suspect any unauthorized access to your account or personal data, please notify us immediately, and we will take appropriate steps to address the issue.
Your Rights and Choices
As a user, you have several rights regarding your personal data:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: If you believe any of your information is incorrect or incomplete, you can request that it be updated.
- Deletion: You can request the deletion of your personal data, subject to certain exceptions, such as if the data is necessary for us to fulfill legal obligations or process transactions.
- Opt-out of Communications You can unsubscribe from marketing emails at any time by following the instructions in the email. You may still receive important service-related updates or notifications.
- Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format so you can transfer it to another service provider.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section of our website.
Retention of Your Data
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When we no longer need your data for these purposes, we will securely delete or anonymize it.
Third-Party Links
Our website may contain links to external websites or services that are not operated by Mo-tiv8. We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.
Children’s Privacy
Mo-tiv8 is committed to providing a safe and secure experience for all users, including children. While we do offer fitness classes and services for children aged 6 to 18, we do not knowingly collect or solicit personal information from children under the age of 13 without appropriate parental consent.
If we learn that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete that information. If you are a parent or guardian and believe we may have collected information from a child under 13, please contact us so that we can address the matter.
For children aged 13 and above, we may collect personal information with the appropriate consent, and we ensure that all data is handled in compliance with privacy laws.
We encourage parents and guardians to monitor and manage their children’s online activities and ensure that they are aware of how their information is being used.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected in this document, with the updated date displayed at the top. We encourage you to review this page periodically to stay informed about how we are protecting your data.
By continuing to use our services after any changes to this Privacy Policy, you acknowledge and agree to the updated terms.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
We’re here to help and will respond to your inquiries as quickly as possible.